Terms and Conditions
In force from 25 August 2026.
This page sets out how DESCOBRILANÇA UNIPESSOAL LDA sells tickets, participation and services through all-portugal-festival.com, and what happens when things do not go to plan: the festival moves, you decide not to take part, a payment goes through twice. Buying a ticket, booking participation or creating an account means you accept these terms. Worth reading before you pay rather than after.
1. Who you are buying from
Your contract is with:
Company name: DESCOBRILANÇA UNIPESSOAL LDA
Legal form: Sociedade por quotas, unipessoal (a private limited company with a single shareholder)
Registered office: Rua 2 da Matinha, Urbanização da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, Portugal
Company number (NIPC): 516940503
Email: team@allcountries.online
Phone: +351 910 252 165
Email us at team@allcountries.online, or call and message us on +351 910 252 165. We reply on working days.
These details are published under article 10 of Decreto-Lei n.º 7/2004 (the Portuguese e-commerce decree-law).
Synthesis Open Gate Portugal Association is a separate non-profit legal entity. Part of the festival programme is made together with the Association, but orders placed on this site are contracts with DESCOBRILANÇA UNIPESSOAL LDA, and DESCOBRILANÇA UNIPESSOAL LDA answers for them.
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2. Who these terms apply to
They apply to everyone who buys from us through this site.
Some of the rights below belong to consumers only. A consumer is a person buying outside their trade or profession (article 2 of Lei n.º 24/96, the Portuguese Consumer Protection Act). If you buy as a company or as a sole trader for your business, the 14 day right of withdrawal does not apply to you; your contract and the general rules of the Civil Code do. We flag those points where they arise.
A large part of what this site sells is aimed not at guests but at participants: market stands, food court places, advertising packages. If you are booking participation for your business, you are not a consumer within the meaning of article 2 of Lei n.º 24/96, and the 14 day right of withdrawal does not reach you. Cancellation and rescheduling terms for participants are in module 2, and they apply whether you are a consumer or not.
3. What we sell here
On All Portugal Festival you can buy a festival ticket, book a place at the market, in the food court or in an advertising package, and buy a gift card. What is available right now is shown in the corresponding sections of the site.
What each item includes and what it costs is on its own page. Where an item has its own cancellation rules, they sit in a module at the end of this document, and that module is part of your contract in the same way as the main text.
4. Placing an order, and when the contract starts
You choose an item, fill in what we need, and go to checkout.
On the last screen before payment we show the contents of the order and the total you will pay. Until you press the button, you can go back and correct anything.
The button that completes the order says clearly that pressing it means you have to pay. No other button creates a paid order.
The contract starts when we confirm your order by email. That message lists what you bought, what you paid, and includes these terms.
If no confirmation arrives within a day, check your spam folder and write to us. Usually it is a typo in the address.
We may decline an order if there are no places left, if the price or description contained an obvious error, or if payment did not go through. We will tell you, and refund anything already taken.
5. Prices and tax
All prices are in euros.
If you are a consumer, the price you see is the price you pay. It includes VAT and every other tax and mandatory charge. Nothing is added at the payment step. This follows Decreto-Lei n.º 138/90 (the Portuguese decree-law on price indication) and article 8 of Lei n.º 24/96.
Where a price is aimed at businesses and shown net of VAT, we say so next to the price itself, together with the rate that will be added at payment. A net price is never presented to a consumer as the final one.
Prices change over time. Your order is governed by the price shown when you placed it, which is the price in your confirmation.
6. Payment
Payments are processed by Wix. Your card details are handled by Wix on its own systems; we neither see nor store them.
We issue the invoice to the details you enter at checkout. If you need the invoice made out to a company, enter the company details and tax number before you pay: once the document is issued, the payer cannot be changed in the tax system.
If a payment is taken twice, send us the date and the amount. We will check and refund the difference.
7. When the service happens
The festival takes place on the dates and at the address given on the event page and in your confirmation.
A participant place is provided on the festival dates, on the terms of the package you chose. We confirm the exact location of your place and the build-up and break-down times by email no later than seven days before the festival.
Advertising placements run within the periods stated in the package description.
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8. Your 14 day right of withdrawal
This section applies to consumers, and to contracts concluded through the site.
8.1. The period. You have 14 calendar days to withdraw from the contract without giving a reason. The clock starts on the day the contract is concluded, meaning the day we confirm it.
8.2. How to withdraw. Any clear statement that you are withdrawing is enough: an email to team@allcountries.online, a message to +351 910 252 165, a letter to our registered office. Quote your order number. You may use the model form below, but you do not have to.
Sending your statement before the period ends is enough to meet the deadline. We will acknowledge it.
8.3. Model withdrawal form.
To: DESCOBRILANÇA UNIPESSOAL LDA, Rua 2 da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, team@allcountries.online
I hereby give notice that I withdraw from my contract for the supply of the following service:
Order number:
Ordered on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
8.4. Getting your money back. We refund everything you paid. The refund period is set by law: 14 days from the day we learn of your decision. The money goes back by the method you used to pay, at no cost to you.
8.5. If the service has already started. You may ask us to start before the 14 days are up. If you then withdraw, you pay for the part already delivered, in proportion to the contract as a whole.
8.6. Legal basis. Decreto-Lei n.º 24/2014 (the Portuguese decree-law on distance and off-premises contracts), articles 4, 10 and following.
9. When the right of withdrawal does not apply
The law lists cases where there is no 14 day right. We have to tell you in advance, so here it is plainly (article 17 of Decreto-Lei n.º 24/2014):
9.1. Services connected with leisure activities, where the contract sets a specific date or period of performance. These are festival tickets. As a rule, a ticket you bought is not refundable. What happens if the festival is cancelled or moved is in module 1.
9.2. Services fully performed, where you expressly asked us to start before the withdrawal period ended and acknowledged that you lose the right once the service is complete. We ask for that acknowledgement as a separate step, never bundled into a general "I accept the terms" box.
If you believe the right of withdrawal does apply to your situation, write to us and we will look at it on the merits.
10. If we cancel or move something
We try not to, and sometimes it happens anyway: a host falls ill, the power goes out, the site becomes unavailable.
If we cancel the festival or an item on the programme, you get everything you paid back in full, with no deductions, by your original payment method.
If we move it to another date, your order carries over to the new date. If the new date does not suit you, write to us and we will refund you.
We do not cover your related costs, such as travel or accommodation, except where the cancellation was our fault and the law requires more of us.
11. Your account
Some parts of the site need an account. Look after your password: anything done from your account counts as done by you. Tell us at once if you see a login that was not you.
Use real details. A confirmation or a ticket cannot reach a wrong email address.
You can delete your account at any time by writing to team@allcountries.online. Orders and accounting documents stay with us: Portuguese tax law requires us to keep them. What happens to your personal data is set out in our Privacy Policy.
If nobody signs in for 36 months in a row, we write to the address the account is registered to and delete it 30 days later.
12. Our content
Text, photography, video, audio, logos and site design belong to DESCOBRILANÇA UNIPESSOAL LDA or are used by us under licence. Copying them or using them commercially without our written permission is not allowed. Sharing a link is always fine.
The festival logo and visual identity belong to DESCOBRILANÇA UNIPESSOAL LDA. Participants who booked an advertising package may use the festival logo in materials agreed with us, for as long as the package runs.
Some materials we publish as free to download and use. Where that is the case, the page says so and states the conditions.
13. Liability
We are responsible for delivering the service as described on the site.
Information on the site is general and does not replace advice from a lawyer, a doctor, an accountant or another professional. That includes what is said in talks and workshops on the festival programme.
We do not limit our liability where the law does not allow us to: for death or personal injury, for intent and gross negligence, and for breach of consumer rights.
We are not liable for site downtime caused by the platform, the payment provider or a telecoms operator, though we will make reasonable efforts to get things working again.
14. Complaints and the complaints book
Write to us first at team@allcountries.online. Most situations resolve in one exchange, faster than any formal route. We answer written complaints within a reasonable time.
If that does not settle it, you can file through the electronic complaints book at https://www.livroreclamacoes.pt/inicio. It is a government service and your complaint reaches the supervisory authority directly. This is required by Decreto-Lei n.º 156/2005 (the Portuguese decree-law on the complaints book), as amended.
During the festival the physical complaints book is kept on site and produced on request.
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15. Governing law and courts
Portuguese law governs these terms and any contract made under them.
If you are a consumer, this does not remove the protection given to you by the law of the country where you normally live, and you may bring proceedings in the courts of your own place of residence.
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16. Language
all-portugal-festival.com runs in Russian and English. Your contract is made in the language you used at checkout, and the version of these terms in that language governs it.
If the versions differ, the reading more favourable to the consumer applies.
You are welcome to write to us in English, Russian or Portuguese about anything on this page.
17. Changes
We may update these terms. A new version applies from the day it is published, and covers orders placed after that. Your existing order stays under the version in force when you placed it, which is attached to your confirmation email.
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18. The whole agreement
Everything that governs your contract with us is in this document and on the page of the item you bought. We do not point you at rules kept somewhere else, and we do not apply terms you had no chance to read before paying.
This follows Decreto-Lei n.º 446/85 (the Portuguese decree-law on general contractual terms): a term that was not communicated to you in full and in advance does not form part of the contract.
If any clause turns out to be invalid, the rest stay in force.
19. Contact
DESCOBRILANÇA UNIPESSOAL LDA
Rua 2 da Matinha, Urbanização da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, Portugal
+351 910 252 165
all-portugal-festival.com
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Module 1. Festival tickets and registration
M1.1. What this covers. Tickets and registrations for events with a fixed date: festival days, concerts, workshops, talks on the programme.
M1.2. There is no 14 day right of withdrawal here. A ticket to a dated event is a service connected with a leisure activity, and the 14 day right does not reach it (article 17 of Decreto-Lei n.º 24/2014). We have to tell you before you buy, so we are telling you: as a rule, a ticket you bought is not refundable.
M1.3. If we cancel the event. You get the full ticket price back, by your original payment method, with nothing to claim and nothing deducted. We write to the address you used at purchase.
M1.4. If the event moves. Your ticket is valid for the new date. If that date does not work for you, write to us within 14 days of the announcement and we will refund you.
M1.5. If the programme changes. A speaker, an act or a workshop being swapped does not create a right to a refund. If the event changes so much that it is a different event, clause M1.3 applies.
M1.6. Named tickets. Some tickets carry a name, and we check it at the door. You can pass such a ticket to someone else, but tell us first so we can change the name on the list.
M1.7. Getting in. Come early. We let latecomers in when doing so does not disturb what is happening on stage. An e-ticket works on your phone screen; there is no need to print it.
M1.8. At the venue. You follow the venue rules and the safety instructions of the organisers. We may refuse entry or ask someone to leave, without a refund, where a person is in a state that puts themselves or others at risk, or is disturbing other guests.
M1.9. Filming at events. We have a photographer and a videographer at our events, and we use the material to show what we do. If you would rather stay out of shot, tell us at the door and we will work around you. More detail in our Privacy Policy.
M1.10. Children at the festival. The festival has a children's area. A child stays on site with an adult who is responsible for them. Where an item on the programme has an age limit, its page says so.
Module 2. Taking part: stands, food court, advertising
M2.1. What this covers. Every participant package: a market stand, a food court place, the basic packages, posts on the festival's social media, the banner above the main stage, roll ups. This section adds to the core terms; it does not replace them.
M2.2. What a package includes. Each package page sets out what you get: the size or type of place, the period and format of any placement, and what we do on our side. Anything not in that description is not in the package. If you need something beyond it, write to us before you pay.
M2.3. Application and confirmation. Paying for a package does not confirm your place by itself. We confirm participation by email, and the contract starts at that point. If we cannot accept your application, we refund you in full with nothing deducted.
M2.4. If you cancel. You can withdraw from participation by writing to us.
More than 30 days before the first festival day: full refund.
30 days or less: we keep an amount proportionate to two things, how much notice you gave us and whether we managed to offer the place to another participant. Ask and we will show you the arithmetic.
That is not politeness. Article 812 of the Portuguese Civil Code (Código Civil) lets a court reduce a penalty that is clearly out of proportion, and a clause keeping the whole fee whatever happens would collapse at the first dispute.
M2.5. If the festival is cancelled or moved. If we cancel, you get a full refund. If we move the festival to another date, your package carries over; if the new date does not suit you, write to us within 14 days of the announcement and we will refund you.
M2.6. Advertising material. You send us artwork and material within the periods stated in the package description. If it does not arrive in time, we run what we have or run nothing, and the fee is not refunded in that case. The rights in whatever you send are your responsibility, see module 4.
M2.7. On site. You follow the venue rules, fire safety requirements and the instructions of the organisers. Your place comes back to us as you found it. If what you do needs permits or registration, you obtain them: that applies above all to selling prepared food and drink.
M2.8. When we can stop your participation. We may end participation without a refund where what is being sold on the stand is not what the application described, where safety requirements are broken, or where a participant's behaviour puts guests at risk.
Module 3. Gift cards
M3.1. What it is. A gift card is prepaid value you can spend on our services and tickets on this site. The code goes to the buyer's email, and the buyer can forward it to anyone.
M3.2. Validity. Stated on the card itself and in the purchase email. By default it runs for 12 months from the date of purchase.
M3.3. Spending it in parts. You do not have to use the card in one go. Whatever is left stays on the card and works on your next purchase, within the validity period.
M3.4. If it has expired. Write to team@allcountries.online. We will look at extending it. The money was paid, and closing that conversation with one line in a policy is not how we want to handle it.
M3.5. Cash. Gift cards are not exchangeable for cash, except where the law says otherwise.
M3.6. A lost card. The code is effectively a key. If the email went missing, write to us with the purchase date and we will search our system. If someone else got hold of the code and spent it, we cannot restore the value.
M3.7. Orders above the card value. You pay the difference the usual way at checkout.
M3.8. Refunding an order paid by gift card. The value returns to the card rather than to your bank. Where part of the order was paid in money, that part goes back the way it came.
Module 4. Groups and material you upload
M4.1. What this covers. Messages in groups, comments, files, photos, text and video you upload to shared areas and to forms on this site.
M4.2. Group discussions are visible from outside. An open group on this site is indexed by search engines. What you write in such a group can be read by people who are not members. If you would rather that did not happen, do not post in a group anything you are not ready to show to strangers.
M4.3. It stays yours. Uploading something gives us permission to store it and show it on the site, in the section and for the purpose you uploaded it for. That is the whole of it: we do not sell your material and we do not pass it to anyone else for their own use.
M4.4. Third party rights are your responsibility. Upload only what you have the right to upload. That covers photographs taken by others, music, fonts, other people's text, and images of people. If a rights holder complains about material you uploaded, the complaint is yours to answer.
M4.5. Photographs of people and children. Do not upload photographs of other people without their agreement. Where the photograph shows a child, the agreement comes from a parent or other legal guardian.
M4.6. Other people's personal data. Do not post contact details, documents or information about other people.
M4.7. What we take down. Anything unlawful, anything that infringes someone's rights, and anything plainly out of place: insults, harassment, unagreed advertising, pornography, incitement to violence. We remove it without warning and tell the author.
M4.8. Taking down your own material. Write to us and we will remove it. Give us a reasonable window for the technical side.
M4.9. Storage. We are not an archive. Keep your own copies of anything that matters to you.